How To Make A Complaint

Who to contact if you have an enquiry, concern or complaint about your Home Care service

We expect our Home Care Manager, Alan Chau to respond to your concerns and to investigate your complaints. If you are dissatisfied with the response you have received you may wish to complain to the Centre Manager.

The Interim Centre Manager is Ms Jennifer Yeung on 0207 515 5598.

E-mail : cath680@yaoo.co.uk or londonchinese@hotmail.com

If you feel that your comments or complaints have not been properly considered you can contact the Association’s Management Committee, on 0207 515 5598.

CATH’s Home Care Service is registered with the Commission For Social Care Inspection (CSCI) who is responsible for inspecting our services to ensure that they meet with government standards. The local Commission For Social Care Inspection (CSCI) Office is based at:

Commission For Social Care Inspection (CSCI)

Gredley House, 1 – 11 Broadway, Stratford, London E15 4BQ.
Tel: 020 8221 3360